Privacy Policy

Information collected

The platform may collect account details, professional-profile information, inquiry content, review information, billing and campaign records, support cases, consent evidence, security logs, device information and website activity. Sensitive evidence is stored in protected areas with restricted access.

Purposes and disclosure

Information is used to operate accounts, deliver inquiries, process payments, verify profiles, moderate content, prevent abuse, provide requested communications, administer campaigns and comply with legal obligations. Inquiry details are disclosed to the professional selected by the consumer. Service providers receive only information reasonably needed to perform contracted functions.

Consent, retention and safeguards

Required service processing and optional promotional consent are recorded separately. Retention depends on account, transaction, safety, dispute and legal needs. Administrative access is role-based, evidence is protected from direct public access, and security events are logged.

Your choices

Use the preference centre to manage promotional email and cookie choices. Use the privacy request form to seek access, correction, deletion, portability, consent withdrawal or account closure, subject to lawful exceptions and identity verification.

Questions and updates

Use the Trust & Support Centre for questions or case submissions. The current version and effective date appear on this page. These public documents provide platform rules and operational information and are not a substitute for advice from qualified legal, regulatory, financial or property professionals.